Support

Lume is made by one person, and answered by that same person.

For any question, bug or suggestion, write to hello@heylume.app. It is the official support channel and the fastest one.

Frequently asked questions

My steps are not showing up

Lume reads steps from Apple Health. Check the permission in iOS Settings → Privacy & Security → Health → Lume and turn on reading of steps and workouts. Next time you open the app, the log of the day updates on its own.

The map does not paint while I walk

The app needs your location while you are using it or have a walk running. Check iOS Settings → Privacy & Security → Location Services → Lume and choose “While Using the App”.

I am not getting notifications

Turn notifications on in iOS Settings → Notifications → Lume. Lume sends at most one notification a day; if none arrive at all, it is almost always this permission.

I want to delete my account

From the app: You → Settings → Account → Delete everything. Deletion is immediate and removes all your data from the server. The details are in the privacy policy.

What do you do with my data?

Not much, and it is all written down: privacy policy. The essentials: your GPS routes never leave your phone, there is no advertising and there are no trackers, and you can delete everything whenever you want.